These conflict resolution strategies can put the ‘calm’ in your company. Conflict is one of the most often explored topics in just about every discipline, industry, and organization; and long-term and post-acute care is no exception. It seems that we just can’t seem to figure it out. We are taught to create win-win situations while working with simply irascible characters and to have candid conversations with unreasonable tyrants. No wonder there is so much fuss! In truth, most conflicts do not reflect those extremes. Run-of-the-mill conflicts are between reasonable (or semi-reasonable) people with different positions and perspectives. What follows are three strategies for addressing conflict. Notice that I did not say resolving or managing conflict. That is because I do not believe all conflicts are manageable or solvable. There are some conflicts that are simply there. Participants live in a truce state and agree to peacefully coexist. … [Read more...] about What’s All the Fuss?
There are obstacles that have the potential to derail even the best employees, and you need to identify these hurdles to get over them. My article last week talked about eight areas of inquiry to help assess performance and give the manager the information required to not only enhance performance, but also to create dialogue and increase commitment. Here, we will explore three common performance obstacles and how to address them. … [Read more...] about Three Obstacles to Stellar Employee Performance
Once an organization has developed a comprehensive performance management system, each manager tasked with assessing employee performance needs the abilities to build constructive dialogue. By addressing eight key areas for inquiry in the performance management conversation, you can demystify the process and have meaningful interactions. The underlying assumption is that long-term and post-acute care providers understand the relationship between enhanced performance and healthy retention. … [Read more...] about Assess Employee Performance with These Eight Conversations