When you or your employees are a target of anger and/or outrage, it’s frustrating and uncomfortable. But you may be more in control than you think.
The challenges of dealing with angry people – at work and in life – have come center stage recently, due to people posting videos and stories of “Karens” and “Chads,” slang for people complaining and causing trouble for others in their communities. These are individuals who exhibit outraged, angry, entitled, paranoid, and/or abusive behavior toward others, most often with little or no provocation. We have all encountered these men and women is one form or another. The question is how to deal with them in a professional, respectful, and calm way, particularly when just walking away isn’t an option. (more…)Read More